The sun is shining—time to step outside and discover where the day leads.
Frequently Asked Questions
Orders
When will my order ship?
Orders ship within two to three (2-3) business days of confirmation. During peak periods, processing times may be slightly extended.
Can I change or cancel my order?
Please contact us immediately. We cannot guarantee changes once an order has been processed.
Do you restock sold-out items?
Some styles are restocked based on availability. Contact us for updates on specific products.
Shipping
How long does delivery take?
- U.S. Standard: 2–5 business days
- U.S. Express 2-Day: 2 business days (order before 12:00 p.m. PST for same-day processing)
- International: Delivery times vary by destination
Do you ship internationally?
Yes. International customers are responsible for customs duties and taxes.
How do I track my order?
Tracking details are emailed once your order ships.
Returns & Exchanges
What is your return window?
Returns are accepted within 14 days of delivery for unused items in original condition with tags attached.
Are sale items eligible for return?
No. All sale items are final sale.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the return is due to our error.
How do exchanges work?
Contact us to reserve your replacement item. Approved exchanges must be returned within 10 days (20 days for international orders).
Warranty
What does your warranty cover?
We offer a one (1) year limited warranty covering manufacturing defects under normal use.
How do I file a warranty claim?
Submit our Contact Form with proof of purchase and photos of the issue.
Product Care
Cordura® Care Instructions
We strongly recommend hand washing whenever possible.
Cleaning by Hand (Recommended)
- Remove loose dirt using a soft or medium hand brush.
- Wash with mild hand soap in lukewarm water. Use a brush if needed.
- Allow the bag to air dry slowly in a shaded area.
Washing Machine (If Necessary)
- Turn the bag inside out. Wash in cold water using dye-free, scent-free detergent on a gentle cycle.
- Avoid the spin cycle.
- Air dry slowly in a shaded area.
Important:
- Treat oil or grease stains first with detergent and water.
- Do not use harsh cleaning agents.
- Do not bleach.
Helping with Interior Stickiness
Over time, the DWR (Durable Water Repellent) coating may deteriorate, which can cause interior stickiness. This is a natural aging process.
To reduce stickiness:
- Gently remove the old coating from the interior using a sponge or cloth with rubbing alcohol. A scrub brush may be used if necessary.
- Wash the interior with Castile soap.
- Allow the bag to air dry in a shaded area.
To protect clothing or sensitive items, we recommend storing them inside plastic bags or pouch containers within your backpack.
Repairs
Do you offer repair services?
Yes, we offer repair services here in the United States. To get a quote, email us photos of your bag. We'll assess your gear and will do our best to restore it to working condition.
If you're located outside the U.S., we recommend visiting a local repair shop.
Payments & Security
We accept Visa, MasterCard, American Express, and PayPal.
All transactions are encrypted using SSL technology to protect your information.