Orders will be shipped within two business days of order acknowledgement. We offer free domestic shipping and a flat-rate shipping cost for shipping destinations outside of the United States.
We are not responsible for any foreign duties you may incur by having items shipped outside of the United States. The receiving party will always be responsible for addition duties and taxes to be collected by foreign governments and agencies.
Responsibility for any purchased items transfers to the purchaser at the time the shipment is accepted by the buyer or any other party who accepts the shipment at the shipping address provided by the purchaser.
Refunds and Exchanges
If you wish to return or exchange a product, please contact us at email@example.com with the order number in the subject line before returning any items by mail.
All returns/exchanges must be approved beforehand. Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. Unidentified returns may be returned to sender without processing.
Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags, etc. still attached.
Goods should be protected in a box or plastic bag. No tape is to be attached directly to the product or the product's packaging.
Refunds/exchanges must be accompanied by an original receipt. We will not accept returns or exchanges without the original receipt.
If you wish to exchange a product, please contact us at firstname.lastname@example.org as soon as possible to reserve another product/size. Products may only be exchanged for other products available from www.EppersonMountaineering.com.
Please note that all sale items are final sales. No returns or exchanges will be given on sale items.
Shipping costs will not be refunded unless a mistake has been made by us. This applies to the original shipping cost for your order as well as the return-shipping cost.
In the case of an exchange, we will cover the cost of shipping the replacement item to you.
You are responsible for the returned product until it is delivered to us.